Why do Leaks Take Some Time to Fix?
Leak repairs are an issue that commonly requires multiple visits to complete.
An initial assessment will need to take place to determine the cause of the leak and a repair method will need to be decided based on our findings.
We also need to complete the repairs on a dry day, as the sealing required will not work on a wet product. We understand that this process can be frustrating as leaks are more likely to occur during winter, but we will still try to get your product fixed as quickly as possible.
If you are concerned about a suspected leaky window or door, use our Leaking Window or Door Tool to help diagnose the issue.
Leaking Window or Door Tool
To book a service call, please submit a ticket.
Related Articles
Why Does the Glazing Rubber Shrink Over Time?
Glazing rubber shrinks over time due to age and sunlight. This is because unlike most materials, rubber has properties that make it shrink in the heat. We recommend a qualified glazier replace the glazing rubber in your windows. You can submit a ...
How do I Lock my Home if my Lever Lock Handle needs Replacing?
You can lock your door without the lever handle attached, it’s as simple as using the key since replacing the handle shouldn’t affect the lock. However, if you can’t go and get the handle changed right away and still wish to use the door, a temporary ...
Will Drilling into my Frames Void the Warranty?
Yes, drilling into your frames will void all warranty on the product. This is because it has the potential to damage the drainage system, causing leaks in the product. You can learn about your the Jason Windows Drainage System Here.
Can I Change my Lever Lock Handle?
We do offer the option of having your lever lock handle replaced with a mortice handle. The mortice handle is available to match most frame colours. If a frame colour is not available a black handle will be installed as the default colour. The ...
What Type of Glass Cleaner Should I Use?
The Australian Window Association recommends that you clean windows using a non-abrasive pH neutral detergent solution. Ammonia-based and alcohol-based glass cleaners are not recommended due to the streaky residue they can leave behind. Some branded ...